How we work
Your first 90 days with Pollex
Here's what happens after you book, step by step. The timings are a guide, not a guarantee, because every fleet starts from a different place.
The first 90 days, as a guide
What happens when
Timeline of the first 90 days: health check, configuration fix, monthly service begins, first quarterly review at about day 90. Timings are approximate.
- Starts when you book
1. Data health check
Chad replies within one business day. You give us a read-only MyGeotab login, we review your set-up, and you receive a two to three page report within ten business days of receiving access. Then we go through it with you on a 30-minute call.
- After the call, once you've agreed the scope
2. Configuration fix
We fix what the health check found: rules, zones, groups, driver identification and anything else in the agreed scope. How long it takes depends on the size of your fleet and the state of the database, and we'll give you an estimate when we agree the scope.
- Once the set-up is right
3. Monthly service begins
We take over day-to-day administration and start sending regular reports with a plain-language summary of what they show.
- At about day 90
4. First quarterly review
We sit down with you to go through what changed, what the data is showing and what to do next.
You don't have to take every step. Some fleets only need the configuration fix. Projects such as integrations, dashboards and AI tools can be scoped at any point along the way.
Who you deal with
You deal with us directly
There are two of us, and we do the work ourselves.
Chad is your first point of contact. He replies to health check requests, leads the configuration work and runs the monthly service.
Andrew leads data, AI and project builds. He's involved whenever your work includes dashboards, integrations or AI tools.
What we need
What we'll need from you
- A read-only MyGeotab login for the health check. Read-only means we can see your set-up but can't change anything.
- One contact person who knows how your fleet runs day to day.
- Time for the calls: the 30-minute health check call, and the quarterly review if you go on to the monthly service.
Free data health check
Start with a free health check
The first step is small. Book the health check, and you'll have a written report on your top five problems and a 30-minute call to go through it. It's free, and it's not a sales pitch.